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May-28-2009 18:26printcomments

Fraudulent Email Abuses Better Business Bureau's Reputable Name

BBB Urges Consumers to Report Suspicious E-mails.

Better Business Bureau
Recent emails claiming to be from the Better Business Bureau are fraud; they want consumers to be aware.

(LAKE OSWEGO, Ore.) - Internet shoppers beware! A new e-mail scam is circulating, using your Better Business Bureau’s name to gain false credibility and collect new customers under false pretenses.

These days, deceitful Internet sellers will go to great lengths to secure business; they will even manufacture a fake e-mail pretending to be from your BBB.

Touting non-existent terms like ‘BBB Protection Program,’ ‘BBB Purchase Protection Program’ and ‘BBB Customer Support, Purchase Protection Program,’ the e-mail’s intent is clear: Trick the recipient into thinking that the e-mail was authored by BBB.

Local consumers have contacted your Better Business Bureau unnerved by the deception.

The most recent version of a BBB fraudulent e-mail is below.

“BBB Accredited Businesses are honest and ethical businesses that commit to trustworthy marketplace behavior,” said Robert. W.G. Andrew, CEO of BBB serving Alaska, Oregon and Western Washington. “Fraudulent businesses will often use BBB’s name without permission and falsely claim accreditation with BBB to try and make consumers trust them.”

BBB advises consumers to be cautious:

* Do research on the company or the seller before making a purchase. Be skeptical if your search yields negative results.

* Beware of dishonest businesses that claim false affiliation with BBB. Always check their BBB Reliability Report at or contact BBB by phone to verify BBB Accreditation. If a company is not BBB Accredited, but claims to be, do business elsewhere.

* BBB asks anyone who receives this e-mail, or a similar one, to report it to BBB immediately at 800.216.2227 or e-mail

Scammers often claim affiliation or use the names of banks, government entities and other legitimate organizations to trick consumers. Fake e-mails are usually designed to harm your computer: Avoid clicking on active links or opening attachments on e-mails that appear fraudulent or come from a sender you don’t know. Report suspicious e-mails to the FBI at the Internet Crime Complaint Center:

Source: BBB serving Alaska, Oregon and Western Washington

Comments Leave a comment on this story.

All comments and messages are approved by people and self promotional links or unacceptable comments are denied.

Hadi November 24, 2009 3:39 am (Pacific time)

Thanks for sharing such a nice piece of information with us. Cedar Promotions

Henry Ruark May 28, 2009 6:45 pm (Pacific time)

To all: Look for commercial fraud like this to heighten, speed, motivate moves to cut Internet openness. IF we on Comment-channels continue abuse shown here constantly via Anon and single-namers, pandering for personal politicals, it will happen that much faster --and more radically. IF you enjoy and appreciate your First Amendment rights, remind abusers on S-N that it is they who are helping to create conditions which will rapidly remove OUR RIGHTS. THEY do not care, since will simply seek some other output place for pandering, while WE sit silent and seriously injured and impaired in our democratic rights. "See with own eyes" links with some cogitation protect serious readers here. Demand that obligation from any here, including US at S-N. We can and will be happy to oblige, and can present full documentation anytime on any of our reports, from natonal sources, known for reliability and accuracy. Known partisan, self-so described sources simply do not make it here...

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Sean Flynn was a photojournalist in Vietnam, taken captive in 1970 in Cambodia and never seen again.